Common questions about the product 13

• What is Filo Tag and what technology does it use?
• Do I need to pay a monthly fee to use Filo Tag?
• Is the Filo App free?
• What are Filo Tag's dimensions?
• Does Bluetooth always need to be enabled for Filo Tag to work?

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Features 5

• What features does the Filo app offer?
• How can I find my Filo Tag?
• What is the button of Filo Tag used for?
• What happens when Filo Tag goes out of range?
• Can I share my Filo Tag with another person?

Technology 5

• Does Filo Tag use GPS?
• Is Filo Tag compatible with my smartphone?
• After adding Filo Tag to my smartphone, can I continue to use other accessories connected to my smartphone via Bluetooth?
• In order to use Filo Tag do I need to connect anything else to my smartphone?
• Does Filo Tag work with Windows or BlackBerry devices?

Ringtone of Filo Tag 4

• Can you change the volume of Filo Tag?
• Is it possible to change the type of ringtone for Filo Tag?
• I made Filo Tag ring while using the app. How can I make Filo Tag stop ringing once I’ve found it?
• Which sounds does Filo Tag emit and what do they mean?

Phone ringtone 4

• How many seconds does your phone ring after pressing the Filo Tag button?
• In order to make my smartphone ring do I need to hold down the button on Filo Tag?
• I pressed Filo’s button to look for my smartphone but my phone doesn’t ring or the volume is low. How can I change the volume on my smartphone?
• How do I ring my smartphone to find it?

Comfort zone 8

• What is the Comfort Zone?
• How can I activate the Comfort Zone?
• Does the Comfort Zone have a sound notification?
• Can I activate the Comfort Zone individually for each Filo Tag?
• How can I deactivate the Comfort Zone?

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Battery 10

• Is the Filo Tag battery included in the package?
• Is Filo Tag's battery rechargeable?
• How do I know that the Filo Tag battery is running out?
• How long does Filo Tag's battery last?
• What type of battery does Filo Tag use?

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App 9

• Download Filo for Iphone
• Download Filo for iPad
• Download the app for Android
• Configure Filo Tag for iPhone / iPad
• Configure Filo for Android

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Smartwatch App 10

• What features does the smartwatch app have?
• Is Filo compatible with my smartwatch?
• Is the Filo smartwatch app free?
• How can I install the Filo app on my smartwatch?
• Does the Filo app consume a lot of my battery on my smartwatch?

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Troubleshooting 9

• I updated my Android’s Operating System and now I am unable to pair a new Filo Tag to my phone.
• I connected Filo with a smartphone but now I want to pair it with a different phone. How can I do this?
• Why does the “Filo is looking for you” notification appear on my phone?
• What does the "find smartphone / iPhone" item in the Filo app menu mean?
• Filo Tag emits "tick tick tick", how do I fix it?

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My order 5

• Payment methods
• How can I track my order?
• How can I retrieve my order number?
• How can I get a replacement?
• Can I request a warranty replacement if I no longer have the original packaging?

Delivery and shipping 3

• How long does it take to deliver?
• Which courier will deliver my order?
• What are the shipping costs?

Returns and Refunds 5

• How can I return my goods?
• Can I cancel a return request?
• Can I return if I no longer have the original packaging?
• How will I receive a refund for my return?
• I've made a return, when will you issue the refund?