If you have a Filo Tag already paired to your phone don't worry it will still work proprerly! Please just verify that you have settled the permissi...

Filo Tag can be connected or reconnected from one phone to another, be it iOS or Android as long as the same user profile is used on the second smartphone. ...

Each time you double-click on the button on your Filo Tag to search for the phone, a notification is sent to the smartphone which then activates the sound. ...

If you activate the “Find smartphone” feature (setting it to red), the phone will ring every time you press the button on your Filo Tag twice (even if the p...

This behavior could be due to a low battery, replace the battery to easily resolve the situation. Watch this video to replace the battery on your Filo T...

If when you open the Filo app you find the gray icon, it means that the Filo Tag and the phone are not connected and most likely it is necessary to restore ...

On Android smartphones (from Android 8 or later) the Filo App will show you a permanent notification on the top bar of the screen. The notification informs...

You may find that the last known position is not updated. If this happens check:  That the location of your smartphone is active; You have the latest...

iOS  The app is designed to work efficiently using minimal resources so you can rest assured not to lose your items without slowing down or draining your p...