We offer free returns within 14 days of the date the order is actually received.

If you want to make a return you can submit your request by using this page and filling in all the fields required by the form.

After submitting the request, we will first check that your order is refundable and we will send you the instructions for making the return by email.

When your order arrives at our office, we will verify that the product is in the same condition in which it was sold. If that is the case, we will issue the refund within 72 hours of receipt.

Make sure you keep the product in the same condition as when you received it, complete with packaging and instructions.

N.B. This procedure is only valid for purchases made online on the websites filotrack.com.