Orders, shipments & returns

Can I cancel a return request?
If you have sent a return request by mistake, you can easily cancel it by contacting customer support before your package is collected. Write t...
Thu, 15 Jul, 2021 at 6:25 PM
Can I return if I no longer have the original packaging?
No. It is important to make sure you keep the product in the same condition as when you received it, complete with packaging and instructions. We therefore...
Thu, 15 Jul, 2021 at 6:17 PM
How will I receive a refund for my return?
If you have made a return, we will issue a refund within 72 working hours of receiving the product at our office. When we receive your returned item at ...
Thu, 15 Jul, 2021 at 6:23 PM
I've made a return, when will you issue the refund?
If you have made a return we will issue the refund within 72H of the date we receive your order at our office. Did you pay by credit card? The refund...
Thu, 15 Jul, 2021 at 6:28 PM