If you are experiencing difficulties and think you need assistance, please contact our technical support via this page first:

• Select 'Technical Support' as the reason for contact and specify the technical problem you are experiencing with your Filo Tag.

Alternatively, open a ticket directly from your app by clicking on the three lines in the top left-hand corner and then click on "Support".

In most cases, our technical support team will be able to find the solution that best suits your needs. We will help you to better understand the situation and we will provide you with a quick resolution by analysing your specific case.

If the solution to the problem is a replacement, our technical assistance team will suggest this as the way to proceed. The request must be sent using the this form. Tick the REPLACEMENT field and fill in all the fields required by the form.