If you are trying to pair your Filo Tag for the first time, follow the tips below to fix it easily!

First, make sure you have followed all the steps correctly, consult our guide to configure your Filo Tag:

If in the app you see "Filo Tag can't be added because it is already activated" contact our technical assistance directly from your app, by clicking on the "Contact support" button.

Or open a ticket by filling out this form. Our team will help you solve it quickly and easily!

  • Reason for contact: Technical assistance

  • Technical problem encountered: Filo Tag is already linked to another account